Frequently Asked Questions

 

Please choose the link below that best describes your question to find the corresponding answer:


1. Refrigerator Water Filters

2. Shipping & Delivery

3. Ordering & Payment

4. Filter Quality

 

Refrigerator Water Filters
FAQs - Refrigerator Water Filters

1. What is the difference between an original and replacement water filter?
2. Do I need to buy the same brand fridge water filter?
3. How long does the fridge filter last? How often should I change my fridge water filter?
4. Why do I need to change the refrigerator water filter every 6 months?
5. If I use less water can I change the fridge filter less regularly?
6. Do these fridge water filters have an expiration date?
7. How do I know if my fridge has an internal or external filter?
8. How do I select the right replacement water filter for my American style fridge?
9. Can I recycle my refrigerator water filter?
10. What type of contaminants does my fridge water filter remove?
11. Where does my refrigerator water filter come from?
12. How will I know when to change my fridge filter?
13. Is it easy to change the fridge water filter cartridge?
14. How tightly should I tighten the refrigerator water filter?
15. How do I reset my filter change indicator light?
16. Will the use of a compatible fridge filter invalidate my fridge warranty?
17. I'm planning on buying a new American style fridge. Which water filter system is best, internal or external?
18. The filter shown for my side-by-side fridge model number is an external model; however, my fridge uses an internal water filter. Which one should I purchase?
19. My internal fridge water filter is very expensive to replace. My side-by-side fridge came with a bypass connector. Can I install the bypass and install an external fridge filter?
20. Can I use my refrigerator side-by-side without the external water filter or by using the internal bypass connector?
21. How to remove the old external fridge water filter cartridge?

 

Back to TopShipping & Delivery
FAQs - Shipping & Delivery

1. Do you deliver to countries not stated in your shipping list?
2. How much do you charge for shipping?
3. What if I order the wrong filter?
4. When will my order be shipped?
5. How long will it take to deliver my water filter?
6. How will I know when my order has been shipped?

Back to TopOrdering & Payment
FAQs - Ordering & Payment

1. Why do you not have a shopping basket?
2. Is my credit card number safe?
3. How do I know if my order went through?
4. How can I cancel my order?
5. Can I return the filter?

Back to TopFilter Quality
FAQs - Filter Quality

1. What is inside a refrigerator water filter?
2. What does NSF Certified mean?
3. What is activated carbon?
4. How does the water filter work?
5. Which is generally better, GAC or carbon block?
6. Are all carbon filters equally effective?

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